All your answers in one place

Bitjilli FAQ — Your questions, our answers

Payment methods, bonus terms, registration, betting refunds — everything you need to know about Bitjilli, all in one place. If you don't find your answer, reach out to support.

Quick Navigation
Still need help? Reach out directly
support@bitjilli.xyz
7
Frequently Asked Questions
In English
All Answers
24/7
Live Support
Instant
Our Support Promise
By Topic
Contact Support
If you can't find the answer to your question, our Bangla-speaking team is always here to help.
support@bitjilli.xyz

Common Questions

The questions below are drawn from the most frequently asked questions by Bitjilli users.

No results found
Try a different keyword or Support Write to us.

Payment

Bitjilli supports Bangladesh's most popular mobile banking services. Currently accepted options include:

bKash — the fastest and most widely used method. Minimum deposit ৳100.
Nagad — The postal department's digital wallet; transactions are usually instant.
Rocket (Dutch-Bangla Mobile Banking) — Dutch-Bangla Bank's mobile banking service, also accepted.

When making a deposit, always send from a number registered in your own name — using someone else's number can cause complications. After completing your payment, keep the transaction ID saved. Your balance is usually updated within 5 minutes; if it isn't, support@bitjilli.xyz— quote your transaction ID when contacting support.

Account

Signing up on Bitjilli is straightforward — no lengthy paperwork required. Here's what you'll need to register:

Full Name — as it appears on your national ID card.
Mobile Number — must be your own active number, as OTP verification will be required.
Date of Birth — to confirm you are 18 or older.
Password — At least 8 characters, combining letters and numbers.

After registration, you'll receive an OTP on your mobile — enter it to activate your account. KYC (a photo of your National ID) may be required for larger withdrawals, but it's not mandatory at the start. Each person is allowed to open one account only.

Bonus

Wagering or playthrough refers to the condition that determines how many times you need to bet the bonus amount before you can withdraw it. The standard rule at Bitjilli is:

If the wagering requirement 20x and you receive a ৳500 bonus — you'll need to wager a total of ৳500 × 20 = before making a withdrawal. ৳10,000 in bets.

A few important things to keep in mind: Sports bets generally count toward wagering only at minimum odds of 1.5. Casino game contribution rates vary by game — slots contribute 100%, while roulette contributes less. Before claiming any bonus, take a moment to read the specific terms on the Promotions page. If you have any questions, just ask via live chat.

Bonus

The good news is — claiming your Welcome Bonus on Bitjilli is completely hassle-free. Simply make your first deposit after registering and A 100% bonus is added automatically is added to your account.

Here's how it works: Register → Activate your account with the OTP → Make your first deposit → The bonus will be credited to your balance automatically.

If you have a friend's referral code, enter it during registration — it may unlock extra benefits. The minimum deposit to qualify for the bonus is ৳100. The welcome bonus is a one-time offer, available on your first deposit only. Full terms and conditions Promotions Available on the page.

Betting

Bitjilli follows a specific policy for cancelled or abandoned matches:

If the match is completely cancelled: All bets are voided (cancelled) and the full stake is returned to your balance.

If play is stopped by rain after a set number of overs (in cricket): If the DLS method applies and a result is declared, bets will be settled on that result. If no result is declared, bets will be voided.

If a live bet is interrupted mid-play: Settlement is based on the results up to the point of abandonment. If the minimum required play has not been completed, the bet will be voided.

If you have any questions about a bet result, check the "Betting History" section in your account or support@bitjilli.xyzwith your bet ID.

Account

Some details you can update yourself; others require help from support:

You can change these yourself: Your email address, password, and notification preferences can all be updated directly from your account settings.

To make changes, please contact support: To change your registered mobile number or full name support@bitjilli.xyzto get in touch. A photo of your National ID may be required to verify your identity.

Number change requests typically take 24–72 hours to process. For security reasons, this information cannot be changed easily — it's all in place to protect your account.

Interface

Bitjilli is built primarily with Bangladeshi users in mind, so Bangla is the default language. However, an English language option is also available on the platform.

To change the language: look for the language selector icon or dropdown in the top-right corner of the page or in your account settings. Choose Bengali or English — the change takes effect instantly.

The mobile app offers the same experience — go to the Settings menu and look for the Language option. Bangla customer support is always available, so you'll never miss out on any service because of a language barrier.

More Get Help Fast

Beyond the FAQ, Bitjilli has multiple ways to support you

Live Chat Support
Even if you run into a problem at 3 AM, don't worry — Bitjilli's Bangla-speaking support team is available on live chat 24/7. Responses usually come within 2 minutes.
Email Support
For complex issues or account-related matters, write to support@bitjilli.xyz with full details. You'll typically receive a response within 24 hours.
Terms & Conditions
For full details on bonus terms, payment policies, and account rules Terms & Conditions Read the page.
Responsible Gaming
For questions about gaming limits, self-exclusion, or mental health support Responsible Gaming You'll find all the details on that page.
Mobile App Help
For any issues with downloading, installing, or using the app App You'll find a detailed guide on the page.
Privacy Policy
To learn how your personal information is stored and used Privacy Policy Read it.

Bitjilli FAQ — Why this page is useful

It's natural to have questions when using an online gaming platform. If you're new to Bitjilli, things like understanding payment methods, figuring out how bonuses work, or wondering what happens to your bet if a match is suddenly cancelled — these are questions almost everyone has. This FAQ page is designed so you can find answers quickly without having to contact support.

One of the biggest obstacles to online gaming in Bangladesh is a lack of clear information. Many users pay with bKash but don't save the transaction ID — and run into trouble later. Others get frustrated trying to withdraw bonus funds without understanding the wagering requirements first. This FAQ covers all of these points clearly.

Payment is our most frequently asked topic

Bitjilli supports bKash, Nagad, and Rocket. Most users go with bKash since it's the most familiar option. One mistake people often make when depositing is sending from someone else's number — a family member's, for instance. This can sometimes cause verification issues. Using a number registered in your own name avoids that hassle entirely.

Bitjilli does not charge any processing fee for withdrawals — though your mobile banking operator may apply their own charges. If you plan to withdraw a larger amount, completing KYC verification in advance will make the process smoother.

Common bonus misconceptions

The most common misunderstanding about the Welcome Bonus is assuming the bonus funds can be withdrawn immediately. In reality, bonus money is play credit — it becomes withdrawable only after you've placed a specified amount in bets. This condition is called the wagering requirement.

For example — say you deposit ৳500 and receive a ৳500 bonus. With a 20x wagering requirement, that means you need to place a total of ৳500 × 20 = ৳10,000 in bets before you can withdraw the bonus. It may sound like a lot, but if you play regularly, it adds up gradually on its own.

Bitjilli always handles match cancellations fairly

Rain interruptions and match cancellations happen from time to time in cricket. Bitjilli has a clear policy for these situations, settling bets in line with international standards. If a match is cancelled, your stake is refunded; if the DLS method applies, the bet is settled accordingly.

If you have a question about a bet result, go to "Betting History" in your account and look up the details using your bet ID. If things still aren't clear, email support@bitjilli.xyz with your bet ID — you'll get a response within 24 hours.

A note on profile changes

Changing core account details — such as your mobile number or name — requires support assistance for security reasons. If anyone ever contacts you by phone or SMS claiming to be "Bitjilli Support" and asks for your password or OTP, it's a scam. The real Bitjilli support team will never ask for your password or OTP.

Keep your account secure by enabling two-step verification, using a strong password, and reporting anything suspicious to support@bitjilli.xyz right away.

Still Didn't find an answer?

Get in touch with us — our team is always ready to help you in Bangla

💬
Live Chat
Click the chat icon at the bottom right of the site. Get instant help in Bangla, 24/7 — we typically respond within 2 minutes.
✉️
Email
For complex issues, send a detailed written message. You'll typically receive a reply within 24 hours.
support@bitjilli.xyz
📖
Read the Terms
Full terms for bonuses, withdrawals & account Terms & Conditions Available on the page.
🚀

Got all your answers? Then let's get started

Register for free on Bitjilli and enjoy the best gaming experience in Bangladesh.

For 18+ only · Play responsibly · support@bitjilli.xyz

বাংলা