Bitjilli Privacy Policy — Where your data goes and how it's stored

Bitjilli collects two types of information — what you provide directly and what is automatically generated through your use of the platform.

Information You Provide:

Automatically Collected Information:

• Device Information: The device, operating system, and browser you are using.
• IP Address: For security purposes and location verification.
• Session Information: How long you spent on the platform and which pages you visited.
• Gaming Activity: Which games you played and how much you wagered — monitored for responsible gaming purposes.
• Transaction history: Deposit and withdrawal records are retained for financial security.

Bitjilli uses your data solely to improve service quality and maintain security. The main purposes are outlined below.

• Account management: Registration verification, login security, and account history retention.
• Payment processing: Confirming deposits and withdrawals and preventing fraud.
• KYC Verification: Verifying age and identity — this is a legal requirement.
• Customer Support: Viewing account details for troubleshooting purposes.
• Responsible Gaming: Detecting unusual gaming patterns and providing assistance when needed.
• Technical Improvements: Improving platform performance and usability.
• Legal Compliance: Meeting the requirements of regulatory authorities.

Bitjilli employs international-standard cybersecurity measures. A multi-layered security system is in place to ensure your data never reaches any unauthorized party.

• SSL Encryption: All data transmissions are encrypted using 256-bit TLS/SSL protocol.
• Encrypted Database: Stored data is also encrypted — only authorized systems can read it.
• Firewall & DDoS Protection: Keeps servers protected against external attacks.
• Access Control: Staff access to specific data is restricted based on their role.
• Regular Backups: Data is securely backed up to prevent accidental loss.
• Retention Period: Data is not retained beyond the period required by legal obligations. Transaction records may be kept for up to 5 years after account closure.

Bitjilli does not sell your data. However, limited information may be shared in specific circumstances necessary to operate the service.

• Payment provider: Necessary information is shared with bKash, Nagad, or Rocket to process your transactions — strictly for payment purposes only.
• Game provider: Only game session data is shared with providers such as Evolution Gaming or PragmaticPlay — never your personal information.
• KYC Verification Provider: Documents may be shared with licensed third parties for identity verification purposes.
• Legal Authorities: We may be required to disclose information under Bangladeshi law or by court order — but only in such circumstances.
• Security Researcher: Limited and anonymized data may be used to improve platform security.

Bitjilli uses cookies to improve your experience. Cookies are small files stored in your browser.

• Essential cookies: To maintain your login session and ensure the platform's core functionality — these cannot be disabled.
• Performance Cookies: To identify which pages are experiencing issues or where games are loading slowly.
• Preference Cookies: To remember your language preferences and display settings.
• Analytics Cookies: To understand platform usage patterns — data remains anonymized.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.

Bitjilli grants you the following rights in accordance with international privacy law (following GDPR principles).

• Right to Access: To find out what information we hold about you, submit a request to our support team.
• Right to rectification: You can request a correction if any of your information is inaccurate.
• Right to erasure: After closing your account, you may request the deletion of certain data — except for information we are legally required to retain.
• Right to Portability: You can request a copy of your data in a specified format.
• Right to restrict processing: You can request that the use of your data be restricted under certain circumstances.
• Right to Opt Out of Marketing: You can opt out of promotional messages at any time.

To exercise these rights support@bitjilli.xyzEmail us or reach out via live chat.

Bitjilli does not knowingly collect data from anyone under 18. The platform is strictly for users aged 18 and above.

• Age Verification: Date of birth is verified at registration. Additional proof may be requested in cases where there is any doubt.
• If a minor is identified: If an account is found to belong to a minor, it is closed and any collected data is deleted.
• For parents: If your child has accidentally registered on Bitjilli, contact support immediately — the matter will be handled promptly.

Bitjilli may update this Privacy Policy in response to technological changes or legal requirements.

• Precaution: Users will be notified via in-app notification or email at least 14 days before any major changes take effect.
• Effective date: The "Last Updated" date will be clearly displayed at the top of the page with every update.
• Continued Use: Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Copies of previous policies: Previous versions are available through support upon request.